Privacy Policy

Effective Date: July 25, 2025
Last Updated: July 25, 2025

TZero (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application (the “App”) and related services (collectively, the “Services”).

By using our App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following personal information when you use the App:

Account Information: Name, email address, password, and city/state (provided by the user during signup or profile completion).
Activity Data You Enter: This includes items such as your event reminders, race results, equipment checklist, nutrition items, and other performance-related or personal planning data you manually input into the App.
Uploaded Media and Content: If you upload documents, photos, or similar content, we collect and store that data to deliver the App's functionality.
Customer Support: Any information you provide when you contact us, such as name, email, and the content of your inquiry.

1.2 Information Collected Automatically

Device Information: IP address, device type, OS version, unique device identifiers, and app version.
Usage Data: How you interact with the App, including session length, features used, and settings changes.

Note: TZero does not collect or use precise GPS location or background location tracking.

1.3 Information from Third Parties

We may receive basic account or usage information from integrated services such as analytics platforms or authentication providers.

2. How We Use Your Information

We use the collected information to:

Provide, operate, and improve the App’s core features.
Store and organize data you enter (e.g., race times, checklist items, nutrition plans).
Personalize your user experience based on your app usage and settings.
Communicate with you about updates, product improvements, or support inquiries.
Maintain app integrity and monitor for misuse or errors.
Comply with legal requirements and enforce our Terms of Use.

3. How We Share Your Information

We do not sell your personal data.

We may share your information under the following limited circumstances:

Service Providers: We use third-party vendors (e.g., cloud storage, analytics, customer support tools) who help us operate our services.
Legal Compliance: We may disclose data if required to do so by law, regulation, or legal request.
Business Changes: If TZero is involved in a merger, acquisition, or sale, user data may be transferred as part of that transaction.
With Your Consent: We may share your data for other specific purposes if you provide consent.

4. Data Retention

We retain your data only as long as needed to provide our Services and fulfill the purposes described in this Policy, unless a longer retention period is required by law. You may request deletion of your personal data at any time by contacting privacy@tzeroapp.com.

5. Your Rights

Depending on your location, you may have the right to:

Access your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of your data.
Request a copy of your data in a portable format.
Withdraw consent (where processing is based on consent).
Object to certain types of processing.

To exercise any of these rights, contact privacy@tzeroapp.com. We will respond within a reasonable timeframe, typically within 30 days.

6. GDPR Compliance (For EU Users)

TZero does not specifically target users in the European Economic Area (EEA), but if you reside in the EU and use our Services, the following applies:

6.1 Legal Basis for Processing

We process your personal data under the following legal bases:

Your consent (e.g., when you provide data voluntarily).
Performance of a contract (to deliver app functionality).
Legitimate interests (e.g., improving our service, ensuring app security).
Compliance with legal obligations.

6.2 Your Rights Under GDPR

If you are an EU resident, you have the right to:

Right of access, correction, and deletion of your personal data.
Right to restrict or object to certain processing.
Right to data portability.
Right to withdraw consent at any time.
Right to file a complaint with your data protection authority.

8. Children’s Privacy

TZero is not intended for children under the age of 13 (or the applicable age in your country). We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it.

9. Third-Party Services

The App may include integrations with or links to third-party services (e.g., analytics or support tools). We are not responsible for the privacy practices of these services. Please review their privacy policies individually.

10. International Data Transfers

If you access our Services from outside the United States, your data may be transferred to and processed in the United States or other countries where data protection laws may differ from those in your jurisdiction. We take steps to ensure appropriate safeguards are in place.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy within the App or via email. Your continued use of the App indicates your agreement to the updated terms.